Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("Customer", "you") and Griffith Software Labs LLC, a limited liability company organized under the laws of the State of Wyoming, USA, which operates the Tapline service ("Tapline", "we", "us", "our"), governing your access to and use of the Tapline website at tapline.sh, our application programming interface, dashboards, documentation, and related services (together, the "Services").

By creating an account, clicking "I agree", or accessing the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and "Customer" refers to that organization. If you do not agree, do not use the Services.

1. The Services

1.1 What Tapline is. Tapline is a developer-facing market-data API for the short-term rental and vacation-rental sector. Customers send requests to our API and receive structured data — such as listing attributes, nightly rates, availability signals, and occupancy indicators — compiled from publicly available sources and returned as clean JSON. The Services are used for revenue management, investment underwriting, comparative-set and market benchmarking, and related research and analytics.

1.2 Informational purpose. The Services provide market-data and analytics outputs for your internal business, research, and analytical purposes. They do not constitute financial, investment, legal, tax, or professional advice, and must not be relied upon as such.

1.3 Changes to the Services. We may add, modify, or discontinue features, endpoints, or data categories from time to time to improve the Services or for legal, security, or operational reasons. Where a change is material and adverse, we will use reasonable efforts to notify active Customers in advance.

2. Accounts and registration

2.1 You must provide accurate, current, and complete information when you register and keep it up to date. You are responsible for all activity that occurs under your account and for keeping your API keys and credentials confidential. Notify us promptly at [email protected] of any suspected unauthorized use.

2.2 You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract to use the Services.

2.3 You may not share, sell, or transfer your account or API keys, or create multiple accounts to circumvent usage limits, free trials, or restrictions.

3. Subscriptions, credits, and billing

3.1 Plans and credits. The Services are sold as usage-based subscriptions. Each plan includes an allowance of API credits consumed as you make successful requests; requests that fail do not consume credits, as described on our pricing page. Unused credits expire at the end of each billing period unless stated otherwise on the applicable plan.

3.2 Payment processing and Merchant of Record. Payments for the Services are handled by third-party providers, not by us directly. Our current online reseller and Merchant of Record is Paddle.com. Where Paddle is the Merchant of Record, Paddle — not Tapline — is the seller of record for the order: it provides customer-service inquiries, handles returns, and calculates and remits applicable taxes; charges appear on your statement as billed by Paddle; and your purchase is also subject to Paddle's buyer terms, available at paddle.com/legal/checkout-buyer-terms. We may also use other payment providers — for example Stripe — as alternatives or backups. Where an order is not processed through a Merchant of Record, Tapline is the merchant of record for that order and handles billing and refunds directly, and the provider's payment terms govern the transaction. We will indicate the applicable provider at checkout.

3.3 Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date. You authorize the applicable payment provider to charge your payment method for each renewal until you cancel.

3.4 Taxes. Where your order is processed by a Merchant of Record (such as Paddle), the Merchant of Record calculates, collects, and remits applicable sales tax, VAT, and similar taxes on your purchase. For orders processed through another provider, applicable taxes are added at checkout or charged separately as required by law.

3.5 Price changes. We may change pricing prospectively. Price changes apply from your next billing period after we give reasonable notice; they do not affect the period you have already paid for. For subscriptions billed through a Merchant of Record such as Paddle, you will be notified of any price increase and, where required by law, asked to consent before the increased charge applies; you may cancel before it takes effect to avoid it.

4. Refunds and cancellation

4.1 You may cancel your subscription at any time from your account dashboard or by contacting us. Where Paddle (or another Merchant of Record) processed your order, you can also cancel through that provider's buyer portal — for Paddle, via the link in your order-confirmation email or at paddle.net. Cancellation stops future renewal charges and takes effect at the end of the current billing period.

4.2 We offer a 14-day money-back guarantee on your purchase, as described in our Refund Policy, which forms part of these Terms. Where Paddle (or another Merchant of Record) processed your order, refund and billing requests are handled through that provider; otherwise we handle them directly. Your statutory rights, including any applicable cooling-off or withdrawal period, are not affected by these Terms.

5. Acceptable use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not, and shall not permit anyone acting on your behalf to:

(a) use the Services to access, collect, or attempt to collect data that is not publicly available, including data behind authentication, login, or paywall barriers, or data you are not authorized to access;

(b) use the Services in a manner that infringes, misappropriates, or violates the intellectual property rights, privacy rights, or contractual or terms-of-service rights of any third party;

(c) use the Services to collect, assemble, or process personal data in violation of any applicable data-protection or privacy law;

(d) resell, sublicense, redistribute, or make the Services or substantial portions of the data outputs available to a third party as a standalone product, or use the Services to build a competing data product;

(e) interfere with, disrupt, place an undue load on, or attempt to gain unauthorized access to the Services, our systems, or the systems of any third party, including via denial-of-service activity, the introduction of malware, or probing security vulnerabilities;

(f) reverse engineer, decompile, or attempt to derive the source code of the Services, except to the extent this restriction is prohibited by applicable law;

(g) use the Services for any fraudulent, deceptive, harassing, defamatory, or otherwise unlawful activity, or in any way that could damage the reputation of Tapline or our payment providers; or

(h) use the Services in violation of any applicable law, regulation, sanctions regime, or governmental order.

We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates this section, as described in Section 13.

6. Customer responsibilities and representations

6.1 Lawful use is your responsibility. You represent, warrant, and covenant that: (i) you have reviewed and understand the laws, regulations, and third-party requirements applicable to your collection, use, storage, and commercial application of the data obtained through the Services; (ii) you will use the Services and any data outputs solely in compliance with all such laws, regulations, and third-party requirements; and (iii) you are solely responsible for the legality, appropriateness, and consequences of your particular use of the Services and the data outputs.

6.2 You acknowledge that the Services are general-purpose data infrastructure and that you — not Tapline — determine the specific purposes, targets, and applications of your use. We do not control and are not responsible for how you use the data outputs.

7. Intellectual property and license

7.1 Our rights. We and our licensors own all rights, title, and interest in and to the Services, including the API, software, documentation, and the structure, selection, and arrangement of the data we deliver. Except for the rights expressly granted here, no rights are transferred to you.

7.2 License to you. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license during your subscription term to access the Services and to use the data outputs for your internal business, research, and analytical purposes.

7.3 Your data. You retain ownership of the configuration, queries, and content you submit. You grant us a license to process them as necessary to provide and improve the Services.

7.4 Feedback. If you give us feedback or suggestions, we may use them without restriction or obligation to you.

8. Third-party sources; no affiliation

8.1 The data delivered through the Services is compiled from publicly available sources. Tapline is an independent provider and is not affiliated with, endorsed by, or sponsored by any third-party platform, brand, or website referenced in connection with the data. All third-party names, marks, and content remain the property of their respective owners.

8.2 You are responsible for ensuring that your use of any data outputs complies with the terms, conditions, and intellectual-property rights of any source or platform relevant to your use.

9. Disclaimers

9.1 THE SERVICES AND ALL DATA OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

9.2 We make no representation or warranty as to the accuracy, completeness, timeliness, reliability, or suitability of any data output. Market data is compiled from third-party sources outside our control and consists of indicators and estimates that may not reflect actual prices, availability, or outcomes. We do not warrant that all relevant listings are captured, that data is current or error-free, that the Services will be uninterrupted or secure, or that historical data predicts future performance.

9.3 You are solely responsible for independently verifying any data before relying on it for business, investment, or other decisions. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

10. Limitation of liability

10.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US (OR TO A THIRD-PARTY RESELLER OR PAYMENT PROVIDER FOR THE SERVICES) IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED US DOLLARS (US$100).

10.3 The limitations in this Section do not apply to liability that cannot be excluded or limited under applicable law (for example, liability for death or personal injury caused by negligence, or for fraud).

11. Indemnification

You agree to indemnify, defend, and hold harmless Tapline and its affiliates, officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services or data outputs; (b) your breach of these Terms or the Acceptable Use section; (c) your violation of any applicable law or the rights or terms of any third party; or (d) the manner in which you collect, use, store, or disclose any data obtained through the Services.

12. Confidentiality

Each party may receive non-public information of the other. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully received from a third party, or to disclosures required by law.

13. Suspension and termination

13.1 We may suspend or terminate your access, in whole or in part, with or without notice, if we reasonably believe you have violated these Terms (including the Acceptable Use section), if required by law, or to protect the security or integrity of the Services or other customers.

13.2 You may terminate by cancelling your subscription. On termination, your license ends and you must stop using the Services. Sections that by their nature should survive (including Sections 6–11 and 14) survive termination.

14. Governing law and disputes

14.1 These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws rules. Subject to Section 14.2, the state and federal courts located in Sheridan County, Wyoming have exclusive jurisdiction.

14.2 Nothing in this Section limits any mandatory consumer-protection rights you have under the law of your country of residence, or your right to bring proceedings there where applicable law so provides.

14.3 This Section governs these Terms and your use of the Services. Your payment transaction is separately governed by the terms of the provider that processed it — where Paddle is the Merchant of Record, by Paddle's buyer terms, including their governing-law and dispute-resolution provisions.

15. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give reasonable notice (for example, by email or an in-product notice). Your continued use of the Services after the change takes effect constitutes acceptance of the updated Terms.

16. General

16.1 Entire agreement. These Terms, together with the Refund Policy and Privacy Policy, are the entire agreement between you and us regarding the Services. Your purchase transaction is additionally governed by the payment provider's / Merchant of Record's buyer terms, as described in Section 3.2.

16.2 Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

16.3 Severability and waiver. If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.

16.4 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

17. Contact

Griffith Software Labs LLC (operator of Tapline)

30 N Gould St Ste N, Sheridan, WY 82801, USA

General, product, and legal enquiries: [email protected]

For billing, payment, or refund matters, contact the provider that processed your order — where Paddle is the Merchant of Record, Paddle provides buyer support at paddle.net; otherwise reach us at [email protected].