Refund Policy

We want you to be confident using Tapline. This policy explains our refund commitment, and it forms part of our Terms of Service. Tapline is the merchant of record for your order, and we issue refunds directly to your original payment method. Where an order is instead processed by a Merchant of Record, refunds are issued through that provider to your original payment method.

1. 14-day money-back guarantee

If you are not satisfied with Tapline for any reason, you may request a full refund within 14 days of your purchase. Just contact us — there is no lengthy process.

To keep the guarantee fair, it covers genuine evaluation of the Services: it applies only if you have used no more than 5% of your plan's API credit allowance at the time you request the refund. Purchases with usage above that threshold are not eligible for a refund under this guarantee, though any statutory rights in Section 2 still apply.

2. Statutory rights

If you are a consumer in the EU, EEA, UK, or another jurisdiction with a statutory cooling-off or withdrawal period, those rights apply in addition to the guarantee above. Where your local consumer law gives you stronger rights than this policy, your local law prevails.

3. Cancellation and renewals

You can cancel your subscription at any time from your account dashboard or by contacting us. Cancellation stops future renewals and takes effect at the end of the current billing period. If you are charged for a renewal, the 14-day money-back guarantee in Section 1 applies to that charge in the same way.

4. How to request a refund

Email [email protected] with your account email and order details. Refunds are issued to your original payment method, typically within 5–10 business days (timing may vary by bank).

5. Questions

For anything about billing or refunds, reach us at [email protected].